Our depth of knowledge can raise your market performance
Eliminate gaps and defects in your logistics and sales support – through our operational excellence
One of our clients, who didn’t know what UPC’s were when we started out together, but is now a clear leader in their industry, was having constant issues with chargebacks related to shipping to Amazon. They had spent trip after trip to their warehousing services provider to try and solve the issue and could not. Meanwhile, chargebacks continued to pile up.
Our Director of Operations and Logistics took her knowledge of our client's systems and her expertise gained in working with Amazon from before Vendor Central began to analyze the problem. She sat with their team to go through their entire process to make sure they were giving their warehouse provider what they needed to do their job properly and to ensure that there wasn’t something they were doing with labeling that was causing the issues.
Problem identified in the first hour
When she confirmed that the issue was not with our client, she flew with our client to Nashville and spent a day watching the warehouse process orders. She immediately identified the issue in the first hour and spent the rest of the day making sure everyone there understood what was being done wrong that was causing the boxes to be scanned in improperly on the Amazon side and was causing the chargebacks.
The issue hasn’t been repeated since. And because Amazon knew that we solved the problem and everyone could go back to selling product instead of dealing with operational issues we also got over $500,000 in chargebacks waived.
We excel in all aspects of logistics, inside sales and accounting support
Logistics and Operations Support
Inside Sales and Accounting Support
PO Confirmations and Updates
Shipment Notifications Entry
General Operations Advice and Support
New Item Setup
Amazon Audit Claims
Lienau reporting and data analytics. Our best-in-class Data Management solutions.
Microsoft Power BI leverages the latest business intelligence solution and visualizations and Office 365 productivity integrates into Excel and Teams. Data Science extrapolates insights into the future including forecasting and PO replenishment.
Data modeling merges the data with external sources to provide additional insights.Time intelligence measures and automation create a seamless solution. Enterprise level security provided through Microsoft Azure and built in Data Loss Prevention ensures clients data is secure and we will never share data externally.
For our Amazon clients, Lienau business intelligence includes time-phasing the historical data for a single global solution across Amazon marketplaces for top level understanding and detailed granularity for deeper analysis and understanding of the business.
Our systems identify and fix defects in Amazon’s Analytics system like dropped ASIN’s. Summary level overview reports are sent out on a cadence so clients can easily digest the data in easy to understand PDF format directly through their email.